Frequently Asked Questions
All answers for en77 in one place
Whether it's about betting, deposits, withdrawals, or your account — find clear and straightforward answers to any question below.
en77 is a secure and reliable online betting platform built for players in Bangladesh. Every day, many players contact our support with questions about cricket betting, depositing money, withdrawals, and account-related matters. Those questions have been organised into four categories and answered in detail here. If you can't find your question, reach out to us directly via our 24/7 live chat or email.
Frequently Asked Questions
Cricket Betting
The most played markets on en77 for cricket are — Match Winner (which team wins), Toss Winner, Over of First Wicket, Highest-Scoring Innings, Man of the Match, and Over/Under Runs. In addition, live betting odds update after every ball, which many experienced bettors find appealing.
If a match is declared no-result due to rain or any other reason, en77's rules void the bets on that market and your stake is returned in full. However, markets that have already been settled based on runs scored or wickets taken may be settled separately. Please read our betting rules for accurate details.
Yes, en77 offers betting on the Bangladesh Premier League (BPL), T20 World Cup, ICC tournaments, and various other international cricket events. Multiple markets are open for each match. For example, in a match like Bangladesh vs India, you can bet on everything from the Match Winner to the result of each individual over.
en77 uses decimal odds. For example: if the odds are 2.50 and you bet ৳100, you receive ৳100 × 2.50 = ৳250 if you win (your original stake included). That means your profit is ৳150. The higher the odds, the larger the potential payout, but the lower the general probability of winning. Always check the odds carefully before placing a bet.
Live in-play betting is available on selected cricket matches on en77. While the match is in progress, odds change in real time and new markets open — such as the next wicket, runs in the current over, result of the next ball, and so on. With a stable internet connection, live betting is also accessible from a mobile browser.
How to Deposit
Log in to your account, go to the "Deposit" option, and select bKash. Send the required amount to the en77 bKash number shown on screen. Fill in the deposit form with your transaction ID and submit. The minimum deposit amount is ৳500. Your account balance is usually updated within a few minutes.
First, confirm in your payment app that the transaction was successful. If it shows as successful but your balance has not been updated, contact our 24/7 live chat with your transaction ID and amount. You can also email us at [email protected]. Our team will resolve the issue promptly.
Yes, you can also deposit using Nagad. The process is the same as bKash — select Nagad from the deposit menu, send money to the number shown, and submit the form with your transaction ID. The minimum deposit for Nagad is also ৳500. The same process applies for Rocket and bank transfer as well.
The minimum deposit on en77 is ৳500 across all payment methods — whether bKash, Nagad, Rocket, or bank transfer. en77 itself does not charge any deposit fee, but your mobile banking app may apply its own charges. That depends on the terms of the respective service provider.
Account Questions
During registration, you will generally need to provide a username, a valid email address or mobile number, and a password. You must be at least 21 years of age. Register using accurate and genuine information — only one account per device or household is permitted.
Common causes of login issues include an incorrect password, incorrect username, Caps Lock being on, or a browser cache problem. Try refreshing your browser or using incognito mode. If that doesn't help, use the "Forgot Password" option. If the problem persists, contact support via live chat.
Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Follow the instructions to set a new password. If you have any trouble, contact us at [email protected].
When logging in from a new device, en77 may sometimes add an OTP or verification step — this is for the security of your account. Use the code sent to your registered email or number to log in. Subsequent logins from your trusted device will be easier.
en77 generally requires a password of at least 8 characters — combining uppercase letters, lowercase letters, numbers, and special characters. It is advisable not to use your date of birth or easily guessable information as a password. The same principle applies to usernames — choose a unique name without spaces or special characters.
How to Withdraw
On en77, the withdrawal process is generally completed within 1 hour. Once the request is approved, the money is sent directly to your bKash, Nagad, or Rocket account, or to your selected bank account. Providing accurate details can reduce this time further.
Yes, en77's payment processing runs seven days a week, twenty-four hours a day. Whether you submit a request at 3 AM or on a Friday holiday, it is generally processed within 1 hour. If there is any delay, contact our 24/7 support.
The minimum withdrawal amount on en77 is ৳1,000. For information on the maximum limit, please check our live chat or your account settings. For larger withdrawals, letting support know in advance can make the process smoother.
Yes, en77 always recommends withdrawing to a payment method registered in your own name. Sending money to someone else's bKash, Nagad, or bank account may require additional verification and could also affect your account's security standing. Withdrawing to your own wallet keeps the process fast and hassle-free.
Yes, withdrawing winnings from a bonus requires meeting the wagering requirement. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus — a 15x wagering requirement on that ৳1,500 means you need to place a total of ৳22,500 in bets using the bonus. Once that condition is met, the bonus winnings can be withdrawn normally.
Still have questions? We're ready to help
en77's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us through any of the channels below for any issue.
Live Chat
Visit the site and start a chat
Email Support