en77's Privacy Policy

When you use the en77 platform, you share certain information with us. This privacy policy explains in detail how that information is collected, why it is collected, how long it is stored, and under what circumstances it may be shared with third parties.

This policy applies to the en77 website, application, and all related services. By using the site, you agree to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.

en77 collects the minimum information necessary to provide its services. The information collected can be broadly divided into two categories:

2.1 Information You Provide

• Name and contact details (email address, mobile number)
• Information provided during account creation (username, password — stored in encrypted form)
• Documents required for identity verification (national ID card or passport details)
• Financial transaction details (deposit and withdrawal information — related to bKash, Nagad, Rocket, or bank transfers)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and geographic location (at country/region level)
• Device type, operating system, and browser version
• Date, time, and pages visited on the site
• Session data collected via cookies and similar tracking technologies
• Referral source (where you came from before visiting the site)

en77 collects and processes user information only for specific and legitimate purposes. We use your information for the following reasons:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To process deposits, withdrawals, and gaming activities.
• Identity verification: To carry out KYC (Know Your Customer) procedures to prevent fraud and money laundering.
• Customer support: To respond appropriately to your complaints, questions, and requests for assistance.
• Bonuses and promotions: To provide bonuses and offers based on your eligibility.
• Security: To detect and prevent unauthorized access and fraud.
• Service improvement: To analyze user experience and improve the platform.
• Responsible gaming: To identify signs of addiction and provide the necessary support.
• Communications: To send important account updates and information (and marketing messages, with your consent).

The en77 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us operate the site effectively.

4.1 Types of Cookies We Use

• Essential cookies: Required for the core operation of the site; without these, the site cannot function properly.
• Functional cookies: To remember your preferences and settings (such as language selection).
• Analytics cookies: To collect site usage statistics and improve our services.
• Security cookies: To help detect and prevent fraud.

4.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some key functions of the site. Refer to your browser's help page for detailed browser-specific instructions.

en77 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, your information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. All such parties operate under strict confidentiality agreements and may only use the information for specified purposes.

5.2 Legal Obligations

Your information may be disclosed in response to a court order, legal process, or a lawful request from a government authority. In such situations, we seek legal advice and aim to disclose only the minimum information required.

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such situations, we will notify you in advance, and the new entity will also be bound by this privacy policy.

en77 has adopted industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transmission on the site is secured with SSL/TLS encryption.
• Password hashing: Your password is never stored directly; only a one-way cryptographic hash is stored.
• Access controls: Only authorized staff have access to the information needed to carry out their responsibilities.
• Regular security audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Firewalls and intrusion detection systems: Active defenses to prevent unauthorized access and cyberattacks.
• Data backups: Regular encrypted backups are maintained to ensure data safety.

While we take every possible security measure, no data transmission over the internet can be guaranteed to be 100% secure. We ask that you keep your password confidential and end your session after logging in from an unfamiliar device.

en77 retains your information only for as long as necessary:

• Active account data: Full information is retained for as long as the account remains active.
• Closed account data: Financial and transaction-related information is retained for a defined period after account closure, as required by law.
• Identity verification documents: Retained for the period required for fraud prevention and legal compliance.
• Customer support communications: Retained for a defined period to maintain service quality.
• Analytics data: May be retained long-term after being converted to anonymous form.

Once the designated retention period ends, your information is securely deleted or fully anonymized.

As a user of the en77 platform, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time to request details of your information.

8.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you can request a correction. This can generally be done through account settings or via support.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained to fulfill legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications and in certain other cases. To opt out of marketing messages, use the unsubscribe link at the bottom of any message or contact support.

8.5 Right to Data Portability

In certain circumstances, you can request a copy of your information in a structured, commonly used format.

en77 is a platform operated for adults (21+). We do not knowingly collect any information from minors or persons under the age of 21.

Age verification is mandatory during account registration. If we become aware that information from a minor has been collected, we will immediately take steps to delete that information and close the associated account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

en77 is an international platform and our technical infrastructure may operate on servers located in various countries. As a result, your information may be transferred to and stored internationally.

Data protection laws in countries where information may be transferred may differ from those in Bangladesh. However, we ensure that appropriate safeguards are in place for all data transfers and that our service providers adhere to appropriate data protection standards.

The en77 platform may reference relevant third-party services, such as payment gateways (bKash, Nagad, Rocket, etc.). These third-party services have their own privacy policies, for which those respective parties are responsible.

We recommend that you read the privacy policies of these third-party services before using them. en77 is not responsible for the privacy of your information on third-party websites or services.

en77 may periodically update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• Publishing a notice on the website
• Sending a notice to your registered email address
• Displaying a notice about important changes at the time of login

Continued use of the platform after the updated policy takes effect will be considered your acceptance of the new policy. If you do not agree with the changes, please contact us.

If you believe that en77 has violated this privacy policy, or if you have any concerns about the privacy of your information, we encourage you to contact us directly in the first instance.

Our team will take your complaint seriously and work to resolve it. We believe that direct communication allows most issues to be resolved quickly and effectively.